Head of Fraud Prevention

About us – we are a challenger bank in Southeast Europe and regional leader in alternative payment solutions, building an ecosystem by combining financing and shopping to address customers’ needs. Our successful business model and customer-focus approach allowed us to be one of the most profitable and efficient banks in the region. We currently serve customers in Romania, Germany, Bulgaria & Lithuania.

We have now expanded our global footprint in Greece with thousands of merchants and consumers. Do you want to play a key role in our unique success story?

If yes, we are looking for a Head of Fraud Prevention to join our Team in Greece!

What you get to do in this role:

• Develop and implement effective fraud detection, investigation, and prevention strategies to mitigate fraud losses while ensuring an appropriate balance between risk and customer experience at application, point of sale and within client contact points.
• Formulate long-term direction and work from broadly defined objectives requiring significant creativity in developing strategic and tactical plans for achieving goals.
• Proactively identify fraud detection issues on both strategic and portfolio level, providing insights for analytical and modeling solutions.
• Make recommendations to senior management on matters of business-wide importance.
• Focus on development of the fraud risk management space and fraud loss mitigation techniques and principles.
• Leverage customer data to build fraud risk segmentation and mitigation strategies. Conduct analyses to identify gaps in authentication strategies and procedures and manage the implementation process across various credit products to affect change.
• Ensure that investigation resources and processes are in place, so that suspicious cases are investigated in a timely manner, ensuring that investigation results are accurately documented while adjusting fraud controls according to the conclusions drawn.
• Identify portfolio monitoring gaps and work with the reporting & analytics team to develop and build necessary reporting.
• Maintain substantial interaction with Sales, Underwriting, Collection, and any other relevant functional business partners or customer facing staff to optimize business strategies.
• Ensure that staff (e.g. Sales, Underwriting, Collection) is trained to recognize fraud signs and to take appropriate action.
• Lead cross-functional projects requiring broad business knowledge and long-term solutions to issues.
• Explore and assess innovative technologies and tools applicable for addressing emerging trends in fraud activities and review industry best practices in fraud risk, ensuring their relevance to the bank, while remaining up to date on new software technologies and developments.

What we are looking for:

• Bachelor’s degree in Business Administration, Finance, or a related field.
• Proven experience in fraud detection and prevention.
• At least 5 years of experience in a managerial position.
• Experience ensuring compliance with regulatory requirements in the financial or fintech sector.
• Knowledge of relevant laws, regulations, and industry standards related to fraud prevention.
• Knowledge of fraud prevention technologies, tools, and methodologies.
• Ability to present complex fraud prevention concepts to both technical and non-technical audiences.
• Fluency in English with excellent written and verbal communication skills for effective collaboration with internal teams, external partners, and senior management.
• Proficiency in Microsoft Office and other relevant software.
• Strong analytical and problem-solving skills
• Action and results oriented.

In Return, We Will Give You

• Opportunity to be a part of growing organization where you can see the difference you made!
• Competitive Salary
• A friendly environment & team of passionate multinational professionals. Don’t be surprised if you talk to 16+ nationalities @ TBI Bank!

If this sounds like something you’d be interested in, we'd love to hear from you!

To apply for this position, please send us your CV in English.

Your candidacy shall be treated confidentially in accordance with the GDPR. Only shortlisted candidates will be contacted for interview.