Merchant Support Specialist

About us – we are a challenger bank in Southeast Europe and regional leader in alternative payment solutions, building an ecosystem by combining financing and shopping to address customers’ needs. Our successful business model and customer-focus approach allowed us to be one of the most profitable and efficient banks in the region. We currently serve customers in Romania, Germany, Bulgaria & Lithuania.
We have now expanded our global footprint in Greece with thousands of merchants and consumers. Do you want to play a key role in our unique success story?

If yes, we are looking for a Merchant Support Specialist to join our Team in Greece!

What You Get To Do In This Role

• Check the documents of the companies applying for our business partners (merchants), issue an opinion and prepare the documentation for subsequent approval as per internal procedures.
• Perform archiving of the merchants’ documentation and be responsible for the proper storage.
• Register the merchants to our systems and maintain their data up-to date.
• Regular checks on the live merchants’ database to ensure that integration works as intended.
• Execute all necessary actions to initiate and complete successfully the timely and proper payment of the commissions to the merchants.
• Inform the management in a timely manner of all problems and issues that have arisen during the activity.
• Respond with high-quality professionalism to e-mails and questions sent by the merchants related to their products.
• Participate in daily operational activities of the department.
• Assist in project developments.

What we are looking for:

• Bachelor’s degree in business, Economics, or any related field.
• Excellent computer literacy /MS Office.
• Problem-solving skills with keen attention to detail and organizational skills.
• Proactive thinking, constantly seeking improvement opportunities in work.
• Fluent verbal & written English communication skills.
• Ability to maintain confidentiality and handle sensitive work in a discrete manner.
• Ability to prioritize multiple tasks with time-sensitive deadlines, adapt to changing priorities and maintain composure in stressful situations.

In Return, We Will Give You

• Opportunity to be a part of growing organization where you can see the difference you made!
• Competitive Salary.
• A friendly environment & team of passionate multinational professionals. Don’t be surprised if you talk to 16+ nationalities @ tbi bank!

If this sounds like something you’d be interested in, we'd love to hear from you!

To apply for this position, please send us your CV in English.

Your candidacy shall be treated confidentially in accordance with the GDPR. Only shortlisted candidates will be contacted for interview.