Technical Support Specialist

About us – we are a challenger bank in Southeast Europe and regional leader in alternative payment solutions, building an ecosystem by combining financing and shopping to address customers’ needs. Our successful business model and customer-focus approach allowed us to be one of the most profitable and efficient banks in the region. We currently serve customers in Romania, Germany, Bulgaria & Lithuania.

We have now expanded our global footprint in Greece with thousands of merchants and consumers. Do you want to play a key role in our unique success story?

If yes, we are looking for a Technical Support Specialist to join our Team in Greece!

What You Get To Do In This Role

• Provide support to local employees regarding software, corporate business applications, hardware requests, and incidents.
• Administer the Bank’s computer network.
• Maintain the hardware and software of the Bank’s computer and communication equipment.
• Implement new systems, methods, and tools related to IT security and information system protection.
• Install, configure, and maintain the operating systems (Windows, MS Office, etc.) on workstations used in the Bank, along with other applications and security software such as VPNs and antivirus programs.
• Manage user access rights within the Bank’s systems.
• Oversee the Bank’s communication infrastructure, including internet, VPN, SWIFT, and other systems.
• Advise employees on emerging IT issues and assist with the implementation of new IT systems in the Bank.
• Provide written reports on task performance upon request.
• Install updates on workstations.
• Monitor the performance of IT systems using monitoring tools and take appropriate action in case of issues.
• Participate in and support audit activities related to IT systems.
• Meet individual goals and KPIs as set by the direct manager.
• Ensure the timely and high-quality execution and reporting of assigned tasks.
• Uphold the Bank’s reputation by adhering to the terms of the employment contract, internal policies, relevant laws of the Republic of Bulgaria, and ethical standards.
• Perform additional duties and requests as assigned by the direct manager, within the scope of responsibility.

What we are looking for:

• Bachelor's or/and Master’s Degree in Computer Science
• 1-3 years of experience in a similar position
• Fintech/banking experience is a plus
• Excellent Computer literacy
• Excellent technical and communicative skills
• Fluent level of English language

In Return, We Will Give You

• Opportunity to be a part of growing organization where you can see the difference you made!
• Joining a team of passionate, loud and sometimes a little bit professionally crazy experts.
• Experiencing endless fun, challenges, and short-term deadlines.
• Enjoying independence in your work.
• Trained, mentored, and worshiped.
• Eating fruits during the day (on the house).
• Receive competitive salary and other benefits.
• A friendly environment & team of passionate multinational professionals. Don’t be surprised if you talk to 16+ nationalities @ tbi bank!

If this sounds like something you’d be interested in, we'd love to hear from you!

To apply for this position, please send us your CV in English.

Your candidacy shall be treated confidentially in accordance with the GDPR. Only shortlisted candidates will be contacted for interview.